For SaaS teams of 5–50
You shipped a product.
You shouldn't have to live in the support inbox.
Chatmina answers the questions you've answered a thousand times (password resets, “where's my plan,” pricing nuance) and routes the interesting ones to a human. So you can get back to building.
Chat with Acme
We typically reply in under a minute
The pitch
Most chatbots are useless. Most help desks are bloated. Most founders end up doing support themselves.
We built Chatmina because we got tired of the choice between "hire a $40K support rep" and "deploy a chatbot that frustrates everyone." Both are bad answers for a small team that just wants the inbox to be quieter.
Chatmina is the third option. The AI is grounded in yourdocs, your pricing page, your past tickets. Not the internet. It refuses to guess. When it doesn't know something, it offers to open a ticket and waits for a human. That's it. That's the whole product.
What it actually does
A typical Tuesday afternoon, before and after Chatmina.
Before
You're the support team.
- ×2:14pm. “How do I cancel my plan?” You've answered this 47 times this month.
- ×2:31pm. “Why was my card charged twice?” You drop your PR review to look it up in Stripe.
- ×3:02pm. A real bug report comes in. It's buried under three tickets that could've been a docs link.
- ×11:47pm. A customer in Berlin gets no reply for 8 hours. You wake up to a churn email.
After
You ship features. Chatmina handles the rest.
- Cancellation walkthroughs go out instantly, every time, with the right link.
- Billing questions answered from your customer records, accurately, with the right link, in seconds.
- Real bug reports float to the top of your inbox with full conversation context. No archaeology.
- Berlin customer at 11:47pm gets a useful answer in 11 seconds. You sleep.
Every AI reply is grounded in yourknowledge base: articles, policies, pricing, past tickets you've marked as canonical. The model isn't allowed to guess. If the answer isn't there, it says so and offers to open a ticket.
We picked this trade-off on purpose. A confident wrong answer is worse than no answer, especially when it's about pricing or a refund.
The AI
It only answers from your docs. We made sure of that.
- Refuses to invent product details, prices, or policies
- Quotes the source it pulled from, in the inbox view
- Confidence score on every reply so you can review the borderline ones
Hook up the systems you already use: your billing, your scheduling, your shipping. Describe in plain English when the AI should reach into them, and what it needs from the visitor first. Chatmina handles the rest in the chat.
Teams use this for: looking up subscriptions, checking shipment status, scheduling demos, opening tickets. No developer required past the initial hookup, and most of those take an afternoon.
Automations
The AI can do things, not just talk.
- Set up in minutes. Point-and-click, no code
- Securely connected to your tools
- Won't hang a chat if your system's slow to respond
When a chat opens, Chatmina rings every online agent for N seconds(you pick. 30 is a good default). If nobody picks up, the AI takes over with the visitor's message and full context. No visitor ever waits on a busy signal.
If you're online, you handle it. If you're asleep, Chatmina handles it. If you're shipping, your call.
Routing
Hybrid mode. Rings humans first, falls back to AI.
- Per-property timeout (5–600 seconds)
- AI loads visitor history before responding
- "Take over from AI" one-click in the inbox at any point
Pricing
Three plans. All features in every tier. You pay for capacity.
We don't feature-gate. Automations, the inbox, custom team roles, branding. They're all on Starter. The price you pay matches the volume of conversations you actually have.
Free
$0/mo
Try it on a real conversation. No card.
- 100 AI replies / mo
- 10 KB articles
- 1 seat
- 7-day chat history
Starter
$19/mo
Solo founders and tiny teams just past launch.
- 1,000 AI replies / mo
- 50 KB articles
- 3 seats
- 100 automations / mo
Pro
Most teams pick this$49/mo
The default. ~5K chats / month, real automation load.
- 5,000 AI replies / mo
- 250 KB articles
- 10 seats
- 500 automations / mo
Business
$149/mo
Higher volume, dedicated CSM, SLA, signed DPA.
- Unlimited AI replies
- Unlimited KB
- Unlimited seats
- Unlimited automations
The questions we get asked
Honest answers, written by us.
I tried a chatbot before. It was awful. Why is this different?+
Two reasons. The AI only answers from your docs (it refuses to guess), and it can reach into the systems you already use to give live, personal answers, not generic ones. Most chatbots are decision trees in a trench coat. This isn't.
What happens when the AI doesn't know something?+
It says so and offers to open a ticket. The exact line is configurable. You won't get a confidently-wrong answer about your refund policy. That's a deliberate design choice.
How fast can I actually be live?+
If you have a docs site, an afternoon. Paste the script tag, paste your help-center URL or a few KB articles, send a test message. The AI is grounded the moment your KB is embedded.
Will my data train someone else's model?+
No. Your conversations and your knowledge base stay yours. They're never fed back into shared AI models, and we don't sell or share them. If you need a signed agreement on this, we'll send one.
I'm not technical. Can I really set this up?+
The chat widget is one snippet your developer pastes into the site. The knowledge base is point-and-click: paste a URL, drop in articles, save. You can absolutely ship without anyone touching code past the initial install.
You have a product to build. We'll handle the inbox.
Try it on your real docs for 14 days. If it doesn't cut your support load in half, we'll be honestly surprised.
14 days free · no credit card · cancel from the dashboard