For online stores
Stop answering “where's my order?” for the 800th time this week.
Tracking, returns, sizing, restock dates: Chatmina answers them in seconds, with the order details pulled from your store and the policy quoted straight from your help center.
Chat with Acme Goods
We typically reply in under a minute
What it actually does
A typical week, before and after Chatmina.
Before
You're the support team.
- ×9:02am Inbox: 14 new tickets. 11 of them are “where's my order?”
- ×11:30am “Can I exchange these jeans for a size up?” You answered this yesterday.
- ×1:45pm “When are the black ones back in stock?” Also answered yesterday.
- ×10:18pm International customer wants tracking. No reply until tomorrow.
After
Chatmina handles the rest.
- Tracking links delivered with the actual courier and ETA, instantly.
- Returns and exchanges quoted from your real policy. No contradictions.
- Restock questions answered with your real inventory data.
- Customers in every timezone get the same fast reply. No “reply within 24h” line.
When a customer asks “where's my order?” the AI checks your store, finds their order, and replies with the courier, the ETA, and the tracking link. No agent typing, no copy-paste, no “can you give me your order number?”
The AI uses the email or order ID from the chat (or asks for it once if it doesn't have it). After that it never asks again.
Tracking & status
Order status without the back-and-forth.
- Connects to your store's order data
- Real tracking link, real ETA, every time
- Multilingual: same answer in 50+ languages
Returns, exchanges, refund windows: the policy lives in your help center, the AI quotes from it. If the customer's order is past the window, the AI says so. If they're still inside it, the AI walks them through the steps.
When a customer's case is genuinely an exception (lost in transit, damaged on arrival), the AI hands off to a human with the conversation already loaded.
Returns & policy
Your policy, repeated patiently.
- Pulls policy from your real help center
- Knows the customer's order date and applies the right window
- Hands off to a human when it should
“Do you have this in size 8?”, “When are the black ones back?”, “What's the inseam on the relaxed fit?” The AI answers from your product data and your size guide. The customer doesn't bounce, they buy.
If you don't have it, the AI offers to email them when you do. That's a recovered sale that didn't exist before.
Restocks & sizing
Pre-sale questions, instantly.
- Pulls product details from your store
- Size guides quoted as the source of truth
- Optional restock notifications
Common questions
Specific to e-commerce.
Does this work with our store platform?+
Yes. Chatmina connects to your store's order data through a simple integration. Setup takes about 15 minutes.
What if a customer is angry?+
The AI detects sentiment. If a customer's frustrated or the situation is sensitive (lost order, damaged item), it routes to a human with the full chat context, not just a transcript.
Can it handle international orders?+
Yes. It speaks 50+ languages and respects shipping zones, customs language, and your country-specific return policies if you have them.
Your customers shouldn't wait for tracking. Neither should you.
Free for 100 chats / month. No credit card. Setup in an afternoon.