What's in the box
We built fewer features. The ones we kept, we sweated.
Chatmina is opinionated. We don't have a CRM. We don't have a marketing email tool. We don't have AI that pretends to know things. Here's what we do have, and how it actually behaves.
The AI
It only knows what you tell it. That's the point.
We did not build a general-purpose chatbot. We built one that is allergic to making things up. Every reply is grounded in your knowledge base: articles, policies, tickets you marked canonical. If the answer isn't there, the AI says so and offers to open a ticket.
It's a deliberate trade-off. A confident wrong answer about your refund policy is worse than no answer at all. The customer would rather hear “let me get a human” than read a hallucination.
What it sounds like
Visitor
What's the refund window for annual plans?
Chatmina
I can't see a refund policy for annual plans in our docs. Want me to open a ticket so a human can confirm?
Automations
The AI can do things, not just talk.
Most chatbots can answer a question. They can't cancel a subscription, pull up an order, or schedule a demo. Chatmina's AI can, by reaching into the systems you already use.
Hook up your billing, your scheduling, your shipping. Describe in plain English when the AI should use each one and what to ask the visitor for. Chatmina handles the rest in the chat. No code. Every automation is a small form: name it, list the fields, save.
Real example
Visitor
Can you change the email on my account? It's billed under acme@old.com.
Chatmina
Updated. Your account email is now jane@new.com. The next invoice will be sent there.
Behind the scenes: Chatmina checked your customer record, made the change, and confirmed the new billing email. All without you opening the inbox.
Routing
Hybrid mode rings humans, then falls back to AI.
When a chat opens, we ring every online agent for N seconds (you pick. 30 is a sane default). If nobody picks up, the AI takes over with the visitor's message and the full conversation context. No visitor ever waits on a busy signal.
If you're asleep, the AI handles it. If you're online and shipping, you can let it ring through. Take over from the AI with one click in the inbox at any point.
The inbox
One screen. No tabs. No customisation rabbit hole.
We resisted the urge to ship a Zendesk clone. The inbox is one column with conversations sorted by recent activity, a chat pane in the middle, and a sidebar with the visitor's profile and the AI's reasoning. That's it.
If you need tags, assignments, internal notes, canned replies, they're there. They live in the right places. We didn't bury them under three menus.
Knowledge base
Two ways to feed the AI. Both work the same day.
Drop in articles you write yourself, or paste a help-center URL and we'll learn from it. The AI looks up the most relevant snippet for every visitor message, so the answer always sounds like it came from your docs, not the internet.
When the AI replies, the inbox shows which article it pulled from. If a reply is off, you can see exactly where the source needs fixing. Edit the article, save, and the next visitor gets the right answer.
Team & roles
Three default roles. Make your own when you need to.
Out of the box: Owner, Admin, Support Agent. Owners run billing, admins manage everyone else, support agents reply to chats. Sensible defaults so you can invite your team in five minutes.
Need a Supervisor or a Read-only role? Click New role, tick the boxes you want, save. The role appears in the team picker right away, and the dashboard hides the things that role can't touch.
The widget
One snippet. Looks like your brand. Doesn’t fight your site.
Drop one snippet onto your site and the chat widget appears in the corner. Brand colour, position, welcome message: all configurable. Pass your logged-in visitor's name and email and they skip the “what's your email” back-and-forth.
It's isolated from the rest of your page's styles, so it never breaks your layout and your layout never breaks it. Conversations persist across page reloads, so a customer can navigate around without losing their place.
Read the marketing copy. Then point it at your real docs.
Words on a page only get you so far. Spin up a workspace, paste in your help-center URL, and watch what happens.
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