For SaaS founders
You shipped a product. You shouldn't have to live inthe support inbox.
Cancellations, billing nuance, “how do I add a teammate”. Chatmina handles the boring 70% accurately, grounded in your actual docs. You handle the bug reports.
Chat with Acme
We typically reply in under a minute
What it actually does
A typical week, before and after Chatmina.
Before
You're the support team.
- ×2:14pm “How do I cancel my plan?” You've answered this 47 times this month.
- ×2:31pm “Why was I billed twice?” You drop the PR review to dig through Stripe.
- ×3:02pm A real bug report, buried under three tickets that could've been a docs link.
- ×11:47pm Customer in Berlin gets no reply for 8 hours. Wake up to a churn email.
After
Chatmina handles the rest.
- Cancellation walkthroughs go out instantly, every time, with the right link.
- Billing questions answered from your customer records. Accurate, in seconds.
- Real bug reports float to the top with full chat context. No archaeology.
- Berlin customer at 11:47pm gets a useful answer. You sleep.
Every reply is grounded in your actual docs: release notes, pricing, the help-center articles you've written. The AI isn't allowed to guess. If the answer isn't there, it says so and offers to open a ticket.
We picked this trade-off on purpose. A confident wrong answer about your refund policy is worse than no answer at all, especially in SaaS, where billing disputes follow you for weeks.
Grounded answers
It only knows what you tell it.
- Refuses to invent prices, policies, or product details
- Shows the source it pulled from in your inbox
- Confidence score on every reply, so you can review the borderline ones
Hook up your billing, your auth, your team management. Describe in plain English when the AI should reach into them and what to ask the visitor for first. Chatmina handles the rest in the chat.
SaaS teams use this for: looking up subscriptions, resending invoices, sending password reset emails, updating account info. None of it requires a developer past the initial setup.
Automations
It can actually do things, not just talk.
- Point-and-click setup. No code required
- Securely connected to the tools you already use
- Won't hang a chat if your system is slow
When a chat opens, Chatmina rings every online teammate for N seconds (you pick. 30 is a sane default). If nobody picks up, the AI takes over with the visitor's message and the full context.
If you're shipping, AI takes it. If you're online and bored, you handle it. If you're asleep, the AI handles it. Take over from the AI any time with one click.
Routing
Rings you first. Falls back to AI.
- Per-property timeout (5–600 seconds)
- AI loads the visitor's history before responding
- “Take over from AI” one-click in the inbox
Common questions
Specific to saas.
Will the AI ever guess about our pricing?+
No. If the answer isn't in your docs or your customer records, the AI says so and offers to open a ticket. We treat hallucinations as bugs.
Can it handle customers across multiple plans / workspaces?+
Yes. The AI gets the visitor's account context (plan, workspace, last invoice) before responding, the same way an agent would.
How long until it's actually useful?+
If you have a docs site, an afternoon. Paste the snippet, point us at your help-center URL, and the AI is grounded as soon as the import finishes.
You have a product to build. We'll handle the inbox.
Free for 100 chats / month. No credit card. Setup in an afternoon.