Pricing
All features in every tier. You pay for capacity, not for unlocks.
We don't feature-gate. Automations, the inbox, custom roles, branding, all on Starter. The price you pay matches the volume of conversations you actually have.
Free
$0/mo
Try it on a real conversation. No card. No clock.
Start free- AI replies
- 100 / mo
- KB articles
- 10
- Training docs / URLs
- 3
- Seats
- 1
- Automations
- —
- Chat history
- 7 days
Starter
$19/mo
Solo founders and tiny teams just past launch.
Start free- AI replies
- 1,000 / mo
- KB articles
- 50
- Training docs / URLs
- 10
- Seats
- 3
- Automations
- 100 / mo
- Chat history
- 30 days
Pro
Most teams pick this$49/mo
The default. ~5K chats / month, real automation load, a small team.
Start free- AI replies
- 5,000 / mo
- KB articles
- 250
- Training docs / URLs
- 50
- Seats
- 10
- Automations
- 500 / mo
- Chat history
- 1 year
Business
$149/mo
Higher volume, dedicated CSM, signed DPA, SLA.
Talk to us- AI replies
- Unlimited
- KB articles
- Unlimited
- Training docs / URLs
- Unlimited
- Seats
- Unlimited
- Automations
- Unlimited
- Chat history
- Forever
Every plan: AI grounded in your docs · Hybrid routing (rings humans first) · Custom automations · Unified inbox · Custom team roles · Custom branding · Drop-in chat widget · Multi-language · 50+ ways to integrate.
The numbers
What each tier actually buys you.
| What | Free $0/mo | Starter $19/mo | Pro $49/mo | Business $149/mo |
|---|---|---|---|---|
| AI replies / month | 100 | 1,000 | 5,000 | Unlimited |
| Automations / month | — | 100 | 500 | Unlimited |
| KB articles | 10 | 50 | 250 | Unlimited |
| Training docs / URLs | 3 | 10 | 50 | Unlimited |
| Seats | 1 | 3 | 10 | Unlimited |
| Properties / websites | 1 | 1 | 3 | 10 |
| Chat history | 7 days | 30 days | 1 year | Forever |
| Custom branding | — | ✓ | ✓ | ✓ |
| Support | Community | Priority email | Dedicated CSM | |
| SLA | — | — | — | 99.9% |
The questions we get asked
Honest answers.
What's actually free? Does it expire?+
Free is free forever. 100 AI replies a month, 1 seat, 10 KB articles, 7-day chat history. The only things you don't get on Free are automations and custom branding. No card needed; no countdown; no “upgrade or your account dies” email.
Why the same features in every paid tier? Isn't that bad business?+
Probably. We've watched people pick Salesforce because they needed one thing locked behind a higher tier and ended up paying 6× for the rest. We'd rather sell capacity than unlocks. If you outgrow Starter, you outgrow it because you have more conversations, not because you suddenly need a feature we kept from you.
What counts as an AI reply?+
Each time the AI sends a message to a customer. Human-agent messages don't count. If the AI runs an automation and then sends a follow-up reply summarising the result, that's one reply, not two.
What's an automation?+
Every time the AI does something for you: looking up an order, opening a ticket, scheduling a demo. If the same conversation triggers two different actions, that's two automations.
What happens if I blow past my limit?+
Nothing breaks for your customers. We notify you at 80% and 100%, and conversations keep flowing. We'll send a polite email about upgrading rather than cutting off your inbox.
Can I switch plans mid-month?+
Yes. Upgrades take effect immediately with prorated billing. Downgrades apply at your next renewal so you don't lose paid-for capacity.
Annual?+
Yes. Pay annually, get two months free (~16% off). Email us if you want a quote, otherwise toggle it from the billing page after signup.
Refunds?+
If you cancel within the first 30 days of a paid plan and you've sent fewer than 100 messages, full refund, no questions. Past that, no refund, but you keep access until end of period.
Still on the fence?
Spin up a workspace and try it on your real docs. We'll know in a week if it works for you. So will you.
- 14-day free trial
- No credit card
- Cancel from the dashboard