Industries
Same product underneath. Three different customer conversations.
The plumbing is identical. What changes is what your customers ask, what answers you need handled, and what feels like a relief versus a headache. Pick the page that sounds like your week.
Why we built it this way
A SaaS support inbox doesn't look anything like an e-commerce one.
We watched too many products try to be everything for everyone. The result was usually a tool that did three things badly instead of one thing well. Chatmina avoids that by leaning into what makes each industry different.
A SaaS founder needs the AI to know what “cancel my plan” means and walk a customer through it. An e-commerce shop needs “where's my order” to come back with the actual courier and ETA. An agency needs the AI to recognise an out-of-scope ask and not say yes to it.
Same engine. Different scripts. Different examples. Different defaults that actually fit your business. Pick yours below.
Pick yours
Three industries we know inside-out.
SaaS
IndustryFor founders who still answer their own support tickets.
What it handles
- “How do I cancel my plan?” You've answered this 47 times this month.
- “Why was I billed twice?” You drop the PR review to dig through Stripe.
- A real bug report, buried under three tickets that could've been a docs link.
E-commerce
IndustryFor stores drowning in 'where's my order' questions.
What it handles
- Inbox: 14 new tickets. 11 of them are “where's my order?”
- “Can I exchange these jeans for a size up?” You answered this yesterday.
- “When are the black ones back in stock?” Also answered yesterday.
Agencies
IndustryFor studios where the same five client questions eat your week.
What it handles
- “Are we still on for Friday's kickoff?” Yes. Same as last week.
- “What's included in the discovery phase again?” It's in the proposal you signed.
- “Where are we on the homepage redesign?” You sent an update yesterday.
Don't see your industry? Chatmina works for any business that has support conversations and a knowledge base. Tell us about yours →
What stays the same
The engine doesn't change. Only what it knows about does.
AI grounded in your docs
Every reply pulls from your knowledge base. Never invents prices, policies, or product details.
Automations to your tools
Look up an order, schedule a call, update an account. Chatmina reaches into the systems you already use.
Hybrid routing
Rings your team first. Falls back to AI on timeout. Take over from the AI in one click whenever you want.
Doesn't matter what you sell. Your customers all wait too long.
Free for 100 chats / month. No credit card. Setup in an afternoon.